Point of Sale

Welcome to the TacticalPay POS Knowledge Base. This page covers everything you need to set up, learn, and get support for TacticalPay POS.

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TacticalPay POS Hardware Bundle

A quick reference for every component in the bundle — manufacturer, product page, and manual.

Equipment Name	Manufacturer	Product Page	Manual
TacticalPay P1 Payment Terminal	Dejavoo	View	View
15.6″ Dual-Screen POS Terminal	Volcora	View	View
16″ Cash Drawer	Volcora	View	View
80mm Thermal Receipt Printer	Volcora	View	View
Wireless 2D Barcode Scanner	Volcora	View	View
Wireless Keyboard with Touchpad	Volcora	View	Coming Soon

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Getting Started with TacticalPay POS

New to TacticalPay POS? Start here. These three guides cover everything you need to get up and running.

• Hardware Setup Guide — How to physically set up and connect every component in the hardware bundle.
• Quick Start Guide — Full onboarding walkthrough — hardware, software, account creation, and FFL Boss linking.
• Signup & Subscription — How to create your TacticalPay POS account and activate your subscription.

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TacticalPay POS Tutorials

Step-by-step PDF guides for every feature in TacticalPay POS, organized by category.

Compliance & Transfers

• Correcting a Bound Book Entry — How to fix a saved acquisition, disposition, or firearm record and document the change in the audit log.
• FFL-to-FFL Transfers — How to send a firearm to another licensed dealer, validate their FFL, and collect the transfer fee at checkout.
• Firearm Acquisitions — How to log an incoming firearm in FFL Boss and sync it to your POS inventory.
• Importing Your Inventory & Bound Book — How to import your existing inventory and bound book into TacticalPay POS. (Downloads: Bound Book Template.xlsx · BPOS Import.xlsx)
• Managing Consignments — How to add a consignment item in POS and complete the required compliance steps in FFL Boss after it sells.
• Manufacturing a Firearm & Selling It — How to record a build event — such as turning a lower receiver into a rifle — and sell it through the POS.
• Multiple Sale Reporting — How to generate and file ATF Forms 3310.4 and 3310.12 automatically.
• Permit Sale (CCW, LTC, CHL, etc.) — How to process a permit sale — including CCW, LTC, and CHL — and complete the required compliance steps in FFL Boss.
• Processing Firearm Dispositions — How to process a firearm sale end-to-end — ATF Form 4473, NICS background check, and bound book entry.
• Processing Trade-Ins — How to log a trade-in acquisition in FFL Boss and apply the trade-in credit at checkout in POS.
• Scanning a Driver's License at the 4473 Kiosk — How to use the 2D barcode scanner to auto-fill a buyer's information on the Form 4473.
• Selling an NFA Item — How to reserve an NFA item, generate the ATF transfer form, collect payment, and complete the disposition after stamp approval.
• Separate Tablet for 4473 Kiosk — How to set up and use a separate tablet as a dedicated ATF Form 4473 kiosk for customer self-completion.
• Using the Customer-Facing Screen — How to let buyers complete ATF Form 4473 Part B on the customer-facing screen.

Inventory & Products

• Adding & Restocking Inventory — How to add accessories, ammo, and other non-firearm products to your POS inventory.
• Handling X-Outs & Return to Vendor (RTV) — How to remove a damaged or defective item from inventory and process a return to your vendor.
• Using the Davidson's Integration — Browse Davidson's full product catalog, place orders, and track transfer status — billed automatically through your Davidson's dealer account.

Sales & Checkout

• Accepting Cash & Making Change — How to process a cash transaction and let the POS calculate change automatically.
• Applying Discounts — How to apply order-level and line-item discounts at checkout.
• Memberships Guide — How to set up, sell, and manage membership programs in TacticalPay POS.
• Refunds, Restocking Fees & Store Credit — How to process a refund, apply a restocking fee, or issue store credit from a completed transaction.
• Services Workflow Guide — How to set up and use the Services section for range rentals, classes, FFL transfer fees, and gunsmithing work orders.
• Split Tender — How to split a transaction across multiple payment methods.
• Using Gift Certificates — How to set up, sell, and redeem gift certificates at checkout.
• Using the Cash Discount Program — How Cash Discount works and how to enable it with TacticalPay support.
• Using the Layaway Feature — How to create a layaway, reserve inventory, and collect installment payments.
• Using the Pause Sale Feature — How to pause a transaction in progress and resume it later.
• Work Order Guide — How to create and manage repair, service, and gunsmithing jobs from intake to completion.

Store Management

• Configuring & Collecting Sales Tax — How to set up tax rates by location and manage tax at checkout.
• Customizing Receipts — How to add your logo, custom message, and policy text to printed and emailed receipts.
• Range Manager — How to set up lanes, take bookings, and run daily range operations.
• Register Management — How to set up your cash drawer, run start/end of day, and log mid-day adjustments.
• Reporting (Sales, Sales Tax, Inventory) — How to run and read the three built-in reports.
• User Management — How to add staff accounts and assign permission levels.
• Volcora Label Printer Guide — How to set up, configure, and print labels in TacticalPay POS using a Volcora label printer.

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TacticalPay POS Policies

• Hardware Policy (including Returns & Warranty Information)
• Software Policy
• Privacy Policy

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Useful Links

TacticalPay

• TacticalPay FAQ — Common questions about merchant services, pricing, and the application process
• TacticalPay POS Changelog — A running log of new features, updates, and system fixes for the TacticalPay Point of Sale software.

FFL Boss

• FFL Boss — Main website
• FFL Boss Help Center — Support articles and troubleshooting
• FFL Boss Video Tutorials — Video walkthroughs on YouTube

Dejavoo

• Dejavoo Resource Center — Product manuals and support documentation

Volcora

• Volcora Knowledge Base — Support articles and troubleshooting
• Volcora Product Support Page — Product manuals and documentation

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Contact Support

Can't find what you're looking for? Our team is here to help.

• Phone: (888) 281-5830
• Email: pos@tacticalpay.com
• Hours: Monday–Friday, 9am–5pm CST